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Alexander Inn balcony and guest area

Privacy

Privacy Policy.

How website information is handled.

This policy explains how Alexander Inn collects, uses, stores, and protects personal information submitted through this website.

Information we collect

When you contact Alexander Inn through this website, we collect the details you choose to provide, such as your name, email address, phone number, enquiry topic, message, and any booking or arrival information you include.

We also receive technical information needed to operate and protect the website, such as basic device, browser, security, and usage signals from services including Google reCAPTCHA, Google Analytics, Google Maps, and our hosting provider.

How we use information

We use personal information to respond to enquiries, support direct booking conversations, manage arrival or parking questions, protect the contact form from spam and abuse, maintain website performance, and improve the information shown on the site.

We do not sell personal information. We only use it for hotel, guest support, security, website operation, and legal or administrative purposes that are reasonably connected with your enquiry or visit.

Who may receive information

Contact form submissions are sent to Alexander Inn reception email recipients using our email provider, Resend. Google services may process technical information when reCAPTCHA, Analytics, or Maps are loaded or used.

If you follow an online booking link, you may leave this website and use a third-party booking service. Information you provide to that service is handled under that provider's own terms and privacy policy.

Storage, security, and retention

We take reasonable steps to keep personal information secure and limit access to staff or service providers who need it for the purposes described in this policy.

We keep enquiry information only for as long as it is reasonably needed for guest communication, booking support, business records, dispute handling, legal obligations, and website security.

Access and correction

You may ask us to confirm whether we hold personal information about you, request access to that information, or ask us to correct it if it is inaccurate.

To make a privacy request, contact Alexander Inn using the contact page, phone numbers, or postal address listed on this website. We may need to verify your identity before responding.

Policy updates

We may update this policy when our website, service providers, booking process, or privacy obligations change. The latest version will be published on this page.